Refund policy

KALINGHAN — REFUND & RETURNS POLICY

Effective Date: 23 July 2026

Website: kalinghan.store

Customer Care: contact@kalinghan.store

At Kalinghan, we are committed to providing exceptional British tailoring and luxury menswear. If you are not entirely satisfied with your purchase, our Refund & Returns Policy outlines your statutory rights under United Kingdom law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Statutory Right to Cancel (14-Day Cooling-Off Period)

Under UK law, you have the statutory right to cancel your order without giving any reason within a 14-day cooling-off period.

Cancellation Window: The cancellation period begins on the day you place your order and ends 14 calendar days after the day on which you (or a third party designated by you) physically take possession of the goods.
Multiple Items: If your order is delivered in multiple batches or separate deliveries, the 14-day period begins on the day after you receive the final delivery.

To exercise your right to cancel, you must inform us of your decision prior to the expiry of the 14-day period by issuing a clear written statement sent to contact@kalinghan.store.

2. Return Conditions & Customer Obligations

To qualify for a full refund under your statutory right of cancellation, returned garments must meet the following criteria:

Condition: Items must be unworn, unwashed, unaltered, and in their original resalable condition.
Tags & Packaging: All original brand tags, suit covers, branded hangers, and bespoke packaging must remain intact and attached to the item.
Careful Handling: You have a legal obligation to take reasonable care of the items while they are in your possession. Any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and fit of the garment may be deducted from your final refund.

3. How to Return an Item

Notify Us: Email our concierge team at contact@kalinghan.store with your order number, full name, and details of the item(s) you wish to return.
Authorisation: Upon receipt of your request, we will issue a Return Authorisation Number along with clear return instructions and designated return address details.
Dispatch: You must dispatch the returned goods back to us within 14 calendar days from the date you notified us of your cancellation.

Note: Unless the item is faulty or delivered in error, you are responsible for paying the direct costs of returning the goods. We strongly recommend using an insured and trackable courier service, as Kalinghan cannot accept liability for items lost or damaged in transit back to our facility.

4. Refund Process & Timelines

Refund Timeframe: Once we receive the returned items—or upon receipt of verifiable proof of postage—we will process your refund without undue delay and no later than 14 calendar days after receiving the returned goods.
Delivery Fee Coverage: If you cancel your entire order within the statutory 14-day period, we will refund the total purchase price plus the standard outbound delivery fee. Please note that if you selected an expedited or premium delivery service, only the cost of our standard delivery fee will be reimbursed.
Method of Payment: Refunds will be credited directly to the original payment method used during the initial transaction. No additional fees will be incurred as a result of the reimbursement.

5. Faulty, Defective, or Incorrect Goods (Consumer Rights Act 2015)

We take immense pride in the craftsmanship of our collection. However, if you receive an item that is faulty, unsatisfactory in quality, unsuited for purpose, or not as described, you are entitled to statutory remedies under the Consumer Rights Act 2015:

Short-Term Right to Reject (Within 30 Days): If an item develops a fault or is proven defective within 30 days of receipt, you have the immediate right to reject the item and request a full refund.
Repair or Replacement (After 30 Days): If a defect arises after 30 days but within 6 months of delivery, you are entitled to request a repair or replacement. If a repair or replacement is not possible or fails to resolve the issue, you may request a full or partial refund.
Return Costs for Faulty Goods: If an item is verified as faulty, Kalinghan will cover all reasonable return postage costs. Please contact contact@kalinghan.store immediately to receive a prepaid return shipping label.

6. Exceptions & Non-Returnable Items

In accordance with UK regulations, the right to cancel and return does not apply to:

Bespoke & Customised Goods: Garments made to bespoke measurements, custom alterations, or personalised specifications cannot be returned unless they are faulty.
Hygiene Sealed Items: Underwear, socks, or grooming items where the protective seal has been broken after delivery.