KALINGHAN — SHIPPING POLICY

Effective Date: 23 July 2026

Website: kalinghan.store

Customer Care: contact@kalinghan.store

At Kalinghan, we aim to deliver your tailoring and luxury menswear in a seamless and secure manner. Every order is dispatched with care using trusted UK courier services to ensure your garments arrive in pristine condition.

1. Delivery Options & Transit Times

We offer two main delivery methods for all orders across the United Kingdom:

• Standard Delivery (Free):

  • Cost: Complimentary on all orders

  • Transit Time: 5 – 12 business days

• Express Delivery:

  • Cost: Calculated and displayed at checkout

  • Transit Time: 5 – 8 business days

2. Legal Delivery Deadline (Consumer Rights Act 2015)

In accordance with United Kingdom consumer law, all orders will be delivered within 30 calendar days from the date of purchase, unless a specific alternative arrangement has been agreed upon between you and Kalinghan.

If we fail to deliver your goods within this statutory 30-day timeframe (or an agreed extended deadline), you hold the right to cancel your order and receive a full refund.

3. Risk of Loss & Damage

Under the Consumer Rights Act 2015, the risk of loss or damage to your goods remains entirely with Kalinghan until the items are physically received by you, or by a third party identified by you to take possession of the goods.

• If your order arrives damaged or is lost in transit, please notify our team immediately at contact@kalinghan.store so we can arrange a replacement or issue a full refund.

4. Order Tracking & Dispatch Confirmation

Once your order has been carefully prepared and handed over to our courier, you will receive a Dispatch Confirmation email containing your unique tracking number and courier details. You can use this tracking number to monitor the progress of your shipment.

5. Delivery Attempts & Unclaimed Shipments

If the courier is unable to deliver your package, they will leave a notification card or send an electronic notification with instructions on how to rearrange delivery or collect your parcel from a local depot.

If a package is returned to us due to an incorrect address provided at checkout or failure to collect the parcel within the courier’s holding window, we will contact you to arrange redelivery.

6. Contact Information

For any enquiries regarding shipping, tracking, or delivery delays, please contact our concierge team:

• Store Name: Kalinghan

• Website: kalinghan.store

• Support Email: contact@kalinghan.store